Whether you're a customer with an issue or someone with a quick question, there are two official ways to reach the team.
Discord ticket (fastest)
Join our Discord server and open a ticket. Tickets are private — only you and the staff team can see them — and this is the fastest way to get help with orders, deliveries, and bugs.
For longer or more formal inquiries, email support@nexusdev.store. Include as much context as you can so we don't have to play twenty questions before helping you.
Response times
- Discord tickets — usually within 12 hours, often much faster
- Email — within 24–48 hours on business days
What to include for the fastest help
- Your order ID or invoice number, if you have one
- A clear description of the issue or question
- Screenshots, error messages, or console logs for technical problems
Note: Staff will never DM you first about your order. All official support happens inside tickets or via our support email. If someone claiming to be staff messages you directly, report them in a ticket.