Delivery isn't the end of the relationship. If something we built stops working, here's exactly what's covered and for how long.
The 14-day bug-fix window
Every custom order includes 14 days of free bug fixes starting from final delivery. If something we made doesn't work as agreed, we fix it at no cost — no tickets fees, no arguments.
What's covered
- Bugs or errors in code we wrote
- Configuration issues in setups we delivered
- Design files that don't match the approved final version
- Compatibility problems with the software versions agreed in your scope
What's not covered
- Breakages caused by edits made after delivery (by you or another developer)
- Conflicts with plugins, mods, or software added to your server after delivery
- Server software updates that change how things work (e.g., a major Minecraft version update)
- New features or changes — those are quoted as new work
Ongoing maintenance
Need longer-term peace of mind? We offer monthly maintenance plans that cover updates, fixes, and small tweaks on a rolling basis. Ask in your ticket and we'll quote one based on your setup.
Reporting a bug? Include what happened, what you expected to happen, steps to reproduce it, and any console errors or screenshots. A good bug report gets fixed in a fraction of the time.